Terms and Condition

Disclaimer of Warranties and Damages; Limitation of Liability

Bio-matshop.com and Fuji-Bio/Richway makes no representation that the written materials contained in the site are appropriate or authorized for use in all countries, states, provinces, county or any other jurisdictions. If you choose to access this site, you do so on your own initiative and risk and are responsible for compliance with all applicable laws.

THE MATERIALS ON THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, bio-matshop.com and FujiBio-Richway AND LICENSORS DISCLAIM ALL WARRANTIES ,EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Bio-matshop.com and Fuji Bio-Richway AND LICENSORS DO NOT WARRANT OR REPRESENT THAT THE INFORMATION CONTAINED IN THE SITE IS ACCURATE, COMPLETE, CORRECTLY SEQUENCED, RELIABLE OR TIMELY, OR THAT THE SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS AND/OR VIRUSES. YOU USE THE SITE AT YOUR SOLE RISK.

UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, TORT OR NEGLIGENCE, WILL bio-matshop.com and FujiBio-Richway RELATED PARTIES, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS ) THAT ARISE OUT OF OR IN CONNECTION WITH ANY ERRORS, INACCURACIES, OMISSIONS, DEFECTS, UNSEEMLINESS OR UNAUTHENTICATED OF ANY CONTENT IN THE SITE, OR THE USE OR INABILITY TO USE THIS SITE OR ANY CONTENT THEREIN. IN NO EVENT SHALLT bio-matshop.com and FujiBio-Richway, RELATED PARTIES’ AND LICENSOR’S AGGREGATE LIABILITY TO YOU FOR ANY LOSS, DAMAGE OR CLAIM RELATED TO OR ARISING OUT OF THIS SITE EXCEED THE TOTAL AMOUNTS PAID BY YOU TO bio-matshop.com and FujiBio-Richway FOR ACCESSING THIS SITE, IF ANY.

 

Termination

This agreement is effective until terminated by FujiBio-Richway and bio-matshop.com for any reason, with or without notice. Upon any termination of this agreement, you will immediately discontinue your use and access of the site and destroy all materials obtained from it.

 

Updates

FujiBio-Richway and bio-matshop.com may amend or modify this Agreement or impose new conditions at any time upon inclusion of a notice on the site signifying that this agreement has been updated. Any use of the site by you after such update shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.

 

Miscellaneous

This agreement will be governed by Hawaii law without effect to any principles of conflicts of laws. If any provision of this agreement is held by a court of competent jurisdiction to be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

Notice and Procedure for Making Claims of Copyright Infringement

It is the policy of FujiBio-Richway and bio-mtshop.com to respond to claims of intellectual property infringement. FujiBio-Richway and bio-matshop.com will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) (“DMCA”) and other applicable intellectual property laws. Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to a Service Provider’s Designated Agent.

Notification must be submitted to the following Designated Agent for this site:

Service Provider(s): bio-matshop.com and FujiBio-Richway

info@bio-matshop.com

info@richwayusa.com

To be effective, the notification must be a written communication that includes the following:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;

4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

Shipping Policy

GENERAL INFORMATION

Richway and its designated shipping carriers cannot guarantee the date and/or time of delivery due to the possibility of unforeseen circumstances. Any delivery dates provided by Richway and the shipping carrier are estimates only. For detailed information, see your country’s specific shipping guidelines below.

Due to a high rise in fraud and package theft, any changes to delivery must be done through Richway HQ. Our shipping carriers are restricted from accepting changes to shipments from the recipient or other third parties. They will direct all recipients inquiring about a change to contact us directly. Please call during our normal business hours. See the “CHANGE YOUR SHIPPING/PICKUP OPTIONS” section below for more information.

Our shipping carrier(s) usually do not ship on weekends or local holidays (even for expedited shipping), so the actual delivery date may differ from the estimated transit time. Certain shipments may be eligible for Saturday delivery depending on various factors. Please contact the shipping carrier for more information regarding your specific shipment.

Because of the high value of our products, your order may be delayed if the shipping address is different from the billing address. This additional processing time is used to help ensure the security of your credit card information.

Once an order is charged/paid for, it must be shipped out for delivery within the delivery time-frame. Richway does not “hold” submitted orders for delayed processing or delivery. Orders should be submitted with consideration to the processing and delivery estimates stated below.

Most items are shipped individually. These items include, but are not limited to: Biomat, Orgone Biomat, Bio-belt, BioAcoustic Mat, Pillow, Alkal-Life 7000sL, Quantum Energy Pad, BioAcoustic Mat, Aroma Stand.

We do not ship to APO/FPO/PO Box addresses.

We do not ship using third party accounts.

We do not ship to freight forwarding companies and most private mailing service locations.

Occasionally, we must alter our shipping schedule due to holidays and/or unforeseen causes. Richway home office in Honolulu, Hawaii will be closed in observance of certain US Holidays. Please visit our Contact Us page for a list of observed holidays.

CHANGE YOUR SHIPPING/PICKUP OPTIONS

Due to a high rise in fraud and package theft, any changes to deliveries must be done through Richway HQ.

Our shipping carriers are restricted from accepting changes to shipments from the recipient or other third parties. They will direct all recipients inquiring about a change to contact us directly. Please call during our normal business hours.

You may change your shipping/pickup options if your order has not begun processing.

Contact us at 1-855-338-6410 OPTION 2 and by e-mail at orders@richwayusa.com within 1 hour of placing your order (during normal business hours) if you would like to:

  • Change your shipping method (Standard or Expedited – US only).
  • Change your order from shipping to Hawaii office pick-up.
  • Change the shipping address.
  • Waive signature requirement.

USA (UPS shipments) ONLY – You may change some of your shipping/pickup options after your order has begun processing, but it may incur a fee (as listed below).

Contact us at 1-855-338-6410 OPTION 3 or by e-mail at shippingstatus@richwayusa.com immediately if you would like to arrange the following after processing has started (during our normal business hours):

  • Change the shipping address within the same city/state. – $20 fee per item.
  • Change the shipping address to a different city/state. – Contact Richway for quote.
  • Designate an alternate date of delivery (within the allotted time frame provided by UPS) – $20 fee per item.
  • Hold for pick-up at UPS-designated Customer Center (max 5 business days). – Free of charge (must be picked up by deadline set by UPS).
  • Change the shipping address to a UPS Store Franchise other than the UPS-designated Customer Center. – Contact Richway for quote.

BACK ORDERED ITEMS

If any item is out of stock, a notice will be posted to this website’s bulletin board. We will ship items as they become available.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

If your order is damaged or defective upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping carrier. If your order is incorrect or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI/order number or shipment tracking number ready upon claim request.

120 VOLT AND 220 VOLT ITEMS:

Richway manufactures 120V and 220V of some items for orders placed both in the continental U.S. and internationally*.

120V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 100V~120V.

220V Biomats, Bio-belts, and Alkal-Life Water Ionizer Systems are compatible with 220V~240V.*

The BioAcoustic Mat and Rejuvena Facial Care System’s power adapter are a universal voltage with a US plug. An adapter will be necessary to use in other locations.

*In some cases, an adapter is necessary for the proper wall socket compatibility. (Richway does not provide the adapter).

SHIPPING INFO BY REGION

UNITED STATES

Most items* are shipped from our Chicago, IL based warehouse facility, Arkman Logistics. Our warehouse facility is a “ship-out only” location and does not accept customer pickups or customer service inquiries.

Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, shipment tracking information will indicate the shipment status and/or a note will be left with instructions on how to receive your order.

If you wish to waive the signature requirement, you must indicate this request on your order. Waiving the signature requirement releases all liability from Richway & Fuji Bio Inc. in the event your package is lost or stolen after delivery.

Once your order has shipped, we are not able to remove the signature requirement due to the nature of our shipping carrier’s policies.

*Certain low value, smaller sized items may be shipped via USPS. Items shipped via USPS include, but are not limited to, brochures, flyers, and other printed materials.

Due to a high rise in fraud and package theft, any changes to delivery must be done through Richway HQ. UPS will direct all recipients inquiring about a change to contact us directly. Please call during our normal business hours.

Our warehouse does not ship on Fridays, Saturdays, or Sundays.

Standard Orders – UNITED STATES

Any issues or changes which occur with the credit card, billing address, shipping address, placement, etc., may delay processing and shipping.

Shipping time: Up to 7-14 business days (excludes weekends, US/local holidays, and based on stock availability).

Expedited Orders – UNITED STATES

Any issues or changes which occur with the credit card, billing address, shipping address, placement, etc., may delay processing and shipping.

Shipping time: Up to 3-5 business days (excludes weekends, US/local holidays, and based on stock availability).

Orders for items that are in stock are usually dispatched up to 24 hours after credit card settlement, excluding weekends and US/local holidays.

Expedited orders must be received by Richway home office Monday-Friday (not including holidays) by 5:59am HST to be charged the same day and shipped the following business day.

Expedited orders received by Richway home office from Monday to Friday after 5:59am HST will be charged the following business day and shipped the business day after.

Product Certificate Orders – UNITED STATES

Shipping time: Up to 30 business days (excludes weekends, US/local holidays, and based on stock availability).

Missed Deliveries – UNITED STATES

For Residential deliveries and where available, UPS may in its sole and unlimited discretion, after the first delivery attempt, deliver the shipment to a UPS Access Point® location, where such shipment will be held for pickup. Requests for subsequent delivery attempts are subject to additional charges which will be assessed to the consignee. Call 1-800-742-5877 (1-800-PICK-UPS) for assistance with subsequent delivery attempts. If the shipment is not picked up by the allotted time stated on the tracking information, it will be returned to our warehouse. A re-ship fee will be assessed to re-ship the item(s).

For other shipments, at the discretion of UPS, if you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.

Please contact 1-800-742-5877 (1-800-PICK-UPS) with your tracking number for more information regarding your specific shipment.

Refusal of Delivery – UNITED STATES

If you refuse delivery of any order, you are responsible for the original shipping charges. Upon refusal, it will be returned to our warehouse. Please notify us upon refusal. Upon receipt at our warehouse, you will receive a refund for the item and tax (if applicable).

Incorrect Delivery Address – UNITED STATES

If the delivery address provided to Richway is incorrect and your order has shipped, there may be an address correction fee assessed by the shipping carrier to make any changes.

If an address error is not corrected before our shipping carrier makes its first delivery attempt, your order may be returned to Richway immediately thereafter. Re-ship fees will be assessed in these instances. Our shipping carrier does not hold packages for correction once they have attempted to delivery.

Multi-item Shipping Discount – UNITED STATES

Discount shipping rates are available when you purchase one (1) or more of select accessories. Please note that the accessories must be shipped to one (1) address to be eligible for the discounted shipping rate.*

Please visit the Richway Shopping Cart to place multi-item orders. These discounted items are unavailable to order through the Richway BackOffice.

*Shipping discounts are not available for Alaska.

ALASKA

All orders shipping to Alaska are charged an additional fee per item. Please see the Alaska Price List for shipping prices.

HAWAIIAN ISLANDS

All orders being shipped to the Hawaiian Islands must include a 4.712% general excise tax.

OAHU – RICHWAY HOME OFFICE PICKUP

All orders being picked up at Richway’s home office in Honolulu, Hawaii must include a 4.712% general excise tax.

Please contact us at 1-855-338-6410 OPTION 2 before placing your order to check for availability of item(s) and to confirm a pickup date and time.

Orders for items that are in stock are usually available for pickup within the same day of credit card settlement excluding weekends and holidays.

CANADA

Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, shipment tracking information will indicate the shipment status and/or a note will be left with instructions on how to receive your order.

Richway’s shipping quote for Canada (indicated on the Price List) does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s Customs Department for estimates and more info regarding these fees.

Note: At this time, the Bio-belt, Mega Bio Cleanse 365, and Alpha Max 3.5 cannot be shipped to Canada.

*Certain low value, smaller sized items may be shipped via USPS. Items shipped via USPS include, but are not limited to, brochures, flyers, and other printed materials.

Standard Orders – CANADA

Estimated shipping time: Up to 7-14 business days (excludes unforeseen customs clearance delays, weekends, US/local holidays, and based on stock availability).

Orders for items that are in stock are usually dispatched up to 48 hours after credit card settlement, excluding weekends and US/local holidays.

Product Certificate Orders – CANADA

Shipping time: Up to 30 business days (excludes unforeseen customs clearance delays, weekends, US/local holidays, and based on stock availability).

Missed Deliveries – CANADA

For Residential deliveries and where available, UPS may in its sole and unlimited discretion, after the first delivery attempt, deliver the shipment to a UPS Access Point® location, where such shipment will be held for pickup. Requests for subsequent delivery attempts are subject to additional charges which will be assessed to the consignee. Call 1-800-742-5877 (1-800-PICK-UPS) for assistance with subsequent delivery attempts. If the shipment is not picked up by the allotted time stated on the tracking information, it will be returned to our warehouse. A re-ship fee will be assessed to re-ship the item(s).

For other shipments, at the discretion of UPS, if you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.

If you miss the deadline to make arrangements for your missed shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Richway. Upon receipt at our warehouse, you will receive a refund for the item. Any import fees and cost of returning the package will be deducted from your item refund.

Please contact UPS CANADA at 1-506-877-4877 with your tracking number for more information regarding your specific shipment.

Refusal of Delivery – CANADA

If you refuse delivery of any order, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Richway. Upon receipt at our warehouse, you will receive a refund for the item. Any import fees and cost of returning the package will be deducted from your item refund.

Incorrect Delivery Address – CANADA

If the delivery address provided to Richway is incorrect and your order has shipped, there may be an address correction fee assessed by the shipping carrier to make any changes.

If an address error is not corrected before our shipping carrier makes its first delivery attempt, your order may be returned to Richway immediately thereafter. Re-ship fees will be assessed in these instances. Our shipping carrier does not hold packages for correction once they have attempted to delivery.

MAINLAND CHINA

Please contact us at +1 855-338-6410 OPTION 3 for price quote.

CVC/CCC regulations in PR China require a maximum temperature of 140°F/60°C, so Biomats shipping to China will have a temperature range of 77°F/25°C – 140°F/60°C.

Note: At this time, the Alkal-Life 7000SL Water Ionizing Unit, Bio-belt, BioAcoustic Mat, Alpha Max 3.5, and Detoxi Salt cannot be shipped to China.

For China shipments, the quotes provided for most items* include import fees such as customs/duty tax and VAT.

Most items are shipped using local carriers within the region. Shipping carrier may vary depending on item type and location.

*Items that do not include customs/duty tax and VAT in the shipping quote are for smaller packages such as Biomat Accessories, Alkal-Life Accessories, and the Rejuvena and its accessories. Import fees for these items are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.

Standard Orders – CHINA

Shipping time: Up to 7-14 business days (excludes weekends, US/local holidays, and based on stock availability).

Orders for items that are in stock are usually dispatched up to 5-7 business days after credit card settlement excluding weekends and US/local holidays.

Product Certificate Orders – CHINA

Shipping time: Up to 30 business days (excludes weekends, US/local holidays, and based on stock availability).

Missed Deliveries – CHINA

At the discretion of the shipping carrier, if you are not available to receive your delivery, your shipment may be returned. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.

ALL OTHER INTERNATIONAL LOCATIONS (excl. Canada, China)

Please contact us at 1-855-338-6410 for price quote. Please have the destination address ready.

Most items* are shipped via UPS and require a signature for delivery. If you are not available on the first delivery attempt, shipment tracking information will indicate the shipment status and/or a note will be left with instructions on how to receive your order.

For certain locations and items, an alternate carrier may be used.

Note: At this time, the Biomat and Bio-belt cannot be shipped to Europe.

Alpha Max 3.5 and Mega Bio Cleanse 365 cannot be shipped to locations outside of the United States.

The BioAcoustic Mat cannot be shipped to locations outside of North America.

Richway’s shipping quote does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.

With respect to each item for which import fees have been calculated, you authorize Richway to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual import fees for such item.

If you choose to designate an alternate carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual import fees for such item, Richway is no longer accountable for any issues that may arise.

*Certain low value, smaller sized items may be shipped via USPS. Items shipped via USPS include, but are not limited to, brochures, flyers, and other printed materials.

Standard Orders – INTERNATIONAL LOCATIONS (excl. Canada, China)

Shipping time: Up to 14-21 business days (excludes weekends, US/local holidays, and based on stock availability).

Orders for items that are in stock are usually dispatched up to one week after credit card settlement excluding weekends, US/local holidays, and based on stock availability.

Product Certificate Orders – INTERNATIONAL LOCATIONS (excl. Canada, China)

Shipping time: Up to 30 business days (excludes unforeseen customs clearance delays, weekends, US/local holidays, and based on stock availability

Missed Deliveries – INTERNATIONAL LOCATIONS (excl. Canada, China)

At the discretion of the shipping carrier, if you are not available to receive your delivery, your shipment may be returned. If the shipment is in transit back to our warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to re-ship.

If you miss the deadline to plan for your missed shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Richway. Upon receipt at our warehouse, you will receive a refund for the item. Any import fees and cost of returning the package will be deducted from your item refund.

Incorrect Delivery Address – INTERNATIONAL LOCATIONS (excl. Canada, China)

If the delivery address provided to Richway is incorrect and your order has shipped, there may be an address correction fee assessed by the shipping carrier to make any changes.

If an address error is not corrected before our shipping carrier makes its first delivery attempt, your order may be returned to Richway immediately thereafter. Re-ship fees will be assessed in these instances. Our shipping carrier does not hold packages for correction once they have attempted to delivery.

 

RETURN POLICY

RETURN INQUIRY FALLS WITHIN QUALIFIES FOR
0-7 days from date of delivery 100% refund*
8-14 days from date of delivery 70% refund*
15-30 days from date of delivery 50% refund*
31+ days from date of delivery No refund
*Shipping cost is not refunded once an item has shipped. It is not calculated with the refund total.

How to request a return for refund:

A return merchandise authorization (RMA) number must be obtained by contacting our office (808- 589-2800 / Toll-Free 1-855-338-6410) or emailing us ( rma@richwayusa.com) before any returns for refunds are made. Be sure to have the Richway Invoice (RI) number from your order on hand when contacting our office. If you do not have this info, please contact the Independent Sales Associate you purchased from to obtain it. Your date of inquiry to return (whether by e-mail or phone) will be noted.

Returns must be received by our office within two (2) weeks from the date the RMA was issued. The customer is responsible for all return shipping charges.

*NOTE: If an RMA number is not obtained from Richway, your package(s) may be refused and returned to you.

How to send in your product return:

  1. 1. All returned items should be packed in the same manner in which they were originally shipped to you. Products returned without a separate shipping box or without the original product box will be refused. Note: If you purchased a Biomat of any size, you may keep the cotton pad that was included as a complimentary gift.
  2. 2. IMPORTANT: Write the RMA number obtained from Richway on the outside of the package and enclose a return name, address and contact phone number with the shipment. *Richway will not be responsible for packages that are shipped without an RMA number written on the outside of the package. These packages may be refused and returned to sender.
  3. 3. The package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. *NOTE: The shipment is considered the customer’s property and responsibility until it is received by Richway. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.

When will I receive my refund?

Refunds are issued after Richway receives and inspects the returned items. Refunds take 5-10 business days from the date Richway issues the refund to show up in the cardholder’s account. Richway will only issue the refund to the card originally used to place the order. Richway will issue a check to the original purchaser for orders paid by cash or check.

*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Trade-In Policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.

In the event your warranty has expired, and you need a repair for one of our products, Richway & Fuji Bio offers a repair service for anyone who owns one of our products.

How long does the repair service last

Repair service is available for each product’s serviceable life. If we determine that a product is not repairable due to unavailability of functional parts or the serviceable life of the product has expired, we will not be able to service your product. Trade-ins are an option.

What is covered by the repair service?

The repair service grants the owner a rate for which out-of-warranty products are repaired. This is subject to the serviceable life of the product and parts availability. See below for a list of parts and products covered.

Parts covered:

Biomat® / Biobelt™ / Amethyst Pillow: Electronic components, heating element, top cover replacement, pillow (stone) wrap replacement and *carry case

Orgone Biomat™: Electronic components, heating element, and **microfiber cover

Quantum Energy Pad® (QEP) / Quantum Energy Comforter™ (QEC): microfiber cover, internal cushion, comforter, and pillow case

Alkal-Life™: Main unit and accompanying parts

Rejuvena™: Main unit, adapter, and USB charger

* Covered within the first year (12 months) only

** Covered within the first three years (36 months) only

 

What is NOT covered by the repair service?

The repair service does not cover any product which is damaged or malfunctioning due to causes beyond our control including, but not limited to, repairs necessitated by operator or owner negligence such as the failure to maintain the product according to the owner’s manual instructions, improper installation, accidental damage, damage from abuse, misuse, mold, mildew, bodily fluids and other liquid contact, rust or corrosion, and acts of nature.

How to get service:

To obtain service, contact your local Customer Service Center and provide the purchaser’s name, Richway Invoice (RI) number, and a detailed description of the problem you are experiencing. *A representative will provide you with a return merchandise authorization (RMA) number. This number is required and must be legibly written/printed in a visible area on the outside of the package.  Ship your product postage paid, include a copy of the original sales slip, credit card receipt or other proof of the date of the original retail purchase. The customer is responsible for shipping costs to send the product to Richway for repair or replacement. Richway will cover the shipping costs to return the product back to the customer.

*NOTE: If an RMA number is not obtained from Richway, your package(s) may be refused and returned to you.

How to send product in for repair:

  1. Pack items securely. Do not send the Biomat® in the suitcase/carry bag. If stones are leaking from the Biomat® for any reason, tape the delivery box well at all openings to prevent stones from leaking out of the package while in transit.
  1. IMPORTANT: Write the RMA number on the outside of the package and enclose return name, address and phone number. *Richway will not be responsible for packages that are shipped without an RMA number written outside of the package. These packages may be refused and returned to sender.
  2. The package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. The shipment is considered the customer’s property and responsibility until it is received by Richway. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.
  3. Ship the item postage paid to:

Richway & Fuji Bio Inc.

1314 S. King St., Suite 520
Honolulu, Hawaii 96814

Tel: 808-589-2800 
Toll-Free: 1-855-338-6410 (U.S.A, Canada, Guam, Saipan)

Fax: 808-597-1651

R&L Co., Ltd.

11F, Ace Gwangmyeong Tower B, 108 Haan-Ro

Gwangmyeong-Si, Gyenggi-Do, Korea 14319

Tel: 02-6112-7711

Fax: 02-6112-7749

How to send in payment for repair:

  1. Upon completion of the repair, Richway will contact the customer for payment information and return address confirmation.
  2. If you would like to pay by check, you may enclose a check payable to Richway & Fuji Bio Inc. with your repair. The check should be enclosed securely in an envelope and taped to the item. Please write the provided RMA number on the check for reference.

Repair time: Approximately 6-8 weeks from date of receipt.

 

 

3 YEAR LIMITED WARRANTY

POST/NO WARRANTY

PRODUCTS

 

WITHIN 60 DAYS

 

2-12 MONTHS

1-2 YEARS

(12-24 MONTHS)

2-3 YEARS

(24-36 MONTHS)

AFTER 3 YEARS (36+ MONTHS)

Repairs done post-warranty are guaranteed within one year(12 mo.) from the date of receipt.

LABOR

TOP

KING ORGONE BIOMAT

 

 

$160

$160

$300

 

QUEEN ORGONE BIOMAT

 

 

$130

$130

$240

 

KING ORGONE MICROFIBER COVER

 

 

$60

$60

 

QUEEN ORGONE MICROFIBER COVER

*FREE PICK UP

*SEND BY

$50

$50

 

BIOMAT KING

*FREE REPAIR

CUSTOMER

$160

$160

$300

$800

BIOMAT QUEEN

*FREE RETURN

*FREE RETURN

$130

$130

$240

$600

BIOMAT SINGLE

 

*FREE REPAIR

$100

$100

$180

$400

BIOMAT PRO

 

 

$60

$60

$180

$300

BIOMAT MINI

 

 

$40

$40

$120

$200

BIO-BELT

 

 

$30

$30

$120

$200

PILLOW

 

 

$30

$30

$120

QUANTUM ENERGY PAD – KING

 

 

$50

$50

$150

 

QUANTUM ENERGY PAD – QUEEN

 

 

$40

$40

$120

 

QUANTUM ENERGY PAD – SINGLE

 

 

$30

$30

$90

 

QUANTUM ENERGY PAD – PRO

 

 

$30

$30

$90

 

KING QUANTUM ENERGY COMFORTER

 

 

$50

$50

$150

 

ALKAL-LIFE

 

 

$40

$40

$240

 

REJUVENA

 

 

$30

$30

$150

 

S-FILTER

ONE YEAR WARRANTY

 

 For items requesting service within the return period: If warranty holder utilizes free pick up under Repair Service Policy and request is changed to a return for refund, and Richway determines there is no issue with the product, then the shipping charges that were incurred from UPS to return the item will be deducted from the refund total.

*DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

If your order is missing any parts/accessories or is damaged upon receipt, please keep the original packaging and notify us immediately, so a claim can be made to our shipping carrier. If your order is incorrect, damaged, or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI number and/or tracking number ready upon claim request.

 *Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Repair Service Policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.

TRADE-IN POLICY

Trade in your old Richway & Fuji Bio products and apply a credit towards your new purchase.

How it works:

The amount of credit you will receive is 30% of the original purchase price of your trade-in item towards one of equal or greater value OR 30% off a lesser value item. The credit will be deducted from the purchase price of the new item plus shipping. Credit from one trade-in item may be applied to the purchase of one new item only. You cannot use more than one trade-in item to receive a greater discount on a new item.

  • Trade-in for the same product (plus shipping)
    Ex: Professional Biomat Professional Biomat
    Original Purchase Price $1450 x 30% = $435 (cr)
    Current Purchase Price $1695 – $435 (cr) = $1260 + $60 (S/H) Total: $1320
  • Trade-in for a product of lesser value (plus shipping)
    Ex: Professional Biomat Mini Biomat
    $670 x 30% = $201 (cr)
    $670 – $201 (cr) = $469 + $40 (S/H) Total: $509
  • Trade-in for a product of greater value (plus shipping)
    Ex: Professional Biomat Single Biomat
    Original Purchase Price $1450 x 30% = $435 (cr)
    Current Purchase Price $2600 – $435 (cr) = $2165 + $100 (S/H) Total: $2265

Which products qualify for the Trade-In Program?

Biomat®, Orgone Biomat™, Biobelt™, Amethyst Pillow, Quantum Energy Pad®, Quantum Energy Comforter™, Alkal-Life™, and Rejuvena™

How to get service:

Please contact Richway Technical Support at 808-589-2800 / 855-338-6410 (toll-free) orrma@richwayusa.com and provide the name of the original purchaser and Richway Invoice (RI) number to receive a return merchandise authorization number (RMA) for the trade-in. *This number is required and must be legibly written/printed in a visible area on the outside of the package. Ship your product postage paid, include a copy of the original sales slip, credit card receipt or other proof of the date of the original retail purchase. The customer is responsible for shipping costs to send the product to Richway for trade-in and shipping costs for the new product.

*NOTE: If an RMA number is not obtained from Richway, your package(s) may be refused and returned to you.

How to send product in for trade-in:

    1. Pack items securely. Do not send the Biomat in the suitcase/carry bag. If stones are leaking from the Biomat for any reason, tape the delivery box well at all openings to prevent stones from leaking out of the package while in transit.
    2. Write the RMA number on the outside of the package. *Richway will not be responsible for packages that are shipped without an RMA number written outside of the package. These packages may be refused and returned to sender.
    3. The package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. The shipment is considered the customer’s property and responsibility until it is received by Richway. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.
    4. Alkal-Life Lease Units ONLY – Richway & Fuji Bio is currently extending the service of sending the customer an electronic label for the return of the system.
    5. Trade-ins within 1st year of delivery – For trade-ins on items that are still within the 1st year from date of delivery, Richway & Fuji Bio requests that all parts are to be returned in order to complete the trade-in.
    6. Ship the item postage paid to:

      Richway & Fuji Bio Inc.
      1314 S. King St., Suite 520
      Honolulu, Hawaii 96814
      Tel: 808-589-2800
      Toll-Free: 1-855-338-6410 (U.S.A, Canada, Guam, Saipan)
      Fax: 808-597-1651

How to send in your new order:

You may place an order using our Printable Order Form. Write the RI number provided on the order form. On the order form’s description section, please indicate: “Trade-In Item” and the RI Number of the original purchase. Submit your order via email or fax to orders@richwayusa.com or 808-597-1651. If you would like to pay by check, you may enclose the order form and a check payable to Richway & Fuji Bio Inc. with your trade-in item. The order form and check should be enclosed securely in an envelope and taped to the item. Please write the new RI number on the check for reference. Your new order will be processed upon receipt of your returned item.

The Trade-In policy is a separate service from the Product Warranty.

*Trade-in orders do not count towards Points, Commission, or Product Certificates.

**Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Trade-In Policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.

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